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SERVICE GROUP: Implementation & Optimization
Designated Technical Account Manager (TAM)
Proactive, strategic technical accompaniment with planning, review, and continuous optimization.
Service objective
Provide proactive, strategic technical accompaniment for the Splunk platform through a designated Technical Account Manager (TAM) who supports planning, review, and continuous optimization of the environment, ensuring alignment with best practices and the customer's business objectives.
Scope by SKU
| SKU | Focus | SKU code |
|---|---|---|
| Quarterly | Technical planning sessions and environment review every three months, with optimization recommendations. | SRV-MSP-TAMQTR-GL-01 |
| Semiannual | Technical advisory and platform review every six months, with an improvement plan and annual roadmap. | SRV-MSP-TAMSMI-GL-01 |
| Continuous | Permanent technical advisory with active participation in strategic decisions and monthly accompaniment. | SRV-MSP-TAMCNT-GL-01 |
Deliverables
- Status report and technical recommendations.
- Action plan with priorities and estimated dates.
- Tracking of implemented improvements.
Prerequisites
- Active Splunk license.
- Defined technical and business objectives.
- Points of contact designated by the customer.
Service results
- Splunk environment evolution strategy aligned to business objectives.
- Proactive optimization of platform configuration and usage.
- Reduced technical risk and improved ROI.
Roles involved
- Technical Account Manager (TAM).
- Customer architect or technical owner.
- Customer internal teams (SOC, IT, Operations).
Differentiators
- Continuous strategic support, not just reactive technical help.
- Holistic view of improvements, risks, and opportunities.
- Better coordination across contracted services.
- Recommended for high-growth customers or distributed environments.