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SERVICE GROUP: Implementation & Optimization
Dashboarding for business operations
Actionable dashboards for SLAs, response times, failures, and operational metrics for business teams.
Service objective
Design and implement actionable dashboards that let business teams visualize and manage key indicators such as SLAs, response times, failures, and operational metrics, supporting decision-making and continuous process improvement.
Scope by SKU
| SKU | Focus | SKU code |
|---|---|---|
| Basic | Integration of up to 5 sources, 3 executive or operational dashboards, and configuration of 2 CDUs. | SRV-OBS-BIZBAS-GL-01 |
| Standard | Integration of up to 10 sources, 6 dashboards, and configuration of 4 CDUs. | SRV-OBS-BIZSTD-GL-01 |
| Advanced | Integration of up to 20 sources, 10 dashboards, and configuration of 6 CDUs. | SRV-OBS-BIZADV-GL-01 |
Deliverables
- Dashboards configured and documented.
- Alerts configured for key indicators.
- Usage and update manual for dashboards.
Prerequisites
- Access to data sources with business and operational metrics.
- Client-defined KPIs and metrics.
- Splunk license or sufficient ingest capacity.
Service results
- Clear, real-time visualization of business metrics.
- Dashboards that surface and help correct SLA deviations.
- Tracking of times, failures, and productivity indicators.
- Stronger alignment between technical and business teams.
Roles involved
- Business and data consultant.
- Splunk architect specialized in visualization.
- Client's operations representative.
Differentiators
- Dashboards designed with both executive and operational focus.
- Technical and business data integrated in a single panel.
- Adapted to LATAM environments and critical metrics.