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SERVICE GROUP: Implementation & Optimization
On-Demand Hour Packs (ODS)
Flexible blocks of 10, 25, 50, or 100 hours with certified experts for specific tasks.
Service objective
Deliver flexible hourly technical assistance for specific tasks, specialized support, or help with Splunk implementations, letting the customer use the contracted time according to their specific needs with certified experts.
Scope by SKU
| SKU | Focus | SKU code |
|---|---|---|
| 10h | Support or technical assistance for small, one-off activities. | SRV-SUP-ODS010-GL-01 |
| 25h | Hour block for medium-sized tasks or recurring incident resolution. | SRV-SUP-ODS025-GL-01 |
| 50h | Package for short projects or continuous support over a defined period. | SRV-SUP-ODS050-GL-01 |
| 100h | Package for extended assistance in implementations, optimizations, or continuous support. | SRV-SUP-ODS100-GL-01 |
Deliverables
- Detailed record of hours consumed.
- Support and technical assistance for the requested activities.
- Final report of work performed (if applicable).
Prerequisites
- Active Splunk license (when the work involves platform support).
- Tasks and scope defined before execution.
Service results
- Total flexibility to allocate hours across different needs.
- On-demand access to Splunk-certified engineers.
- Shorter response and resolution times.
Roles involved
- Splunk technical consultant.
- Service coordinator (if applicable).
- Requester designated by the customer.
Differentiators
- Handles unexpected needs without starting a new project.
- Suitable for small environments or intermittent demand.
- Adaptable across areas (security, observability, ITSM, etc.).
- High traceability of usage and value delivered per hour.