Back to Splunk Professional Services
SERVICE GROUP: Implementation & Optimization
IT Service Intelligence (ITSI) Implementation
KPIs, Glass Tables, and impact analysis over the health and performance of critical IT services.
Service objective
Implement Splunk IT Service Intelligence (ITSI) to provide end-to-end visibility over the health, availability, and performance of critical IT services through KPIs, Glass Tables, and impact analysis focused on operations and business continuity.
Scope by SKU
| SKU | Focus | SKU code |
|---|---|---|
| Basic | Integration of up to 5 sources, configuration of 2 CDUs, and initial technical dashboards. | SRV-OBS-ITSBAS-GL-01 |
| Standard | Integration of up to 10 sources, 4 CDUs, and technical plus executive dashboards. | SRV-OBS-ITSSTD-GL-01 |
| Advanced | Integration of up to 20 sources, 6 CDUs, and advanced Glass Tables design with impact analysis. | SRV-OBS-ITSADV-GL-01 |
Deliverables
- Documented configuration of sources and KPIs.
- Functional dashboards and Glass Tables.
- Operational and executive alerts and reports.
- Basic operations guide for IT and NOC teams.
Prerequisites
- Active Splunk ITSI license.
- Access to the required data sources.
- Client-defined KPIs and SLAs.
Service results
- Unified monitoring of critical IT services.
- Operational and strategic KPIs configured.
- Glass Tables for real-time business status visualization.
- Alerts focused on availability, performance, and error resolution.
Roles involved
- Splunk architect.
- Observability technical consultant.
- Client's IT administrator.
Differentiators
- Based on official Splunk ITSI Implementation Success guidelines.
- Technical and business data integrated in a single panel.
- Adapted to LATAM operating models and key metrics.