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SERVICE GROUP: Implementation & Optimization
Observability with Splunk IM and APM
Unified metrics, logs, and traces with Infrastructure Monitoring and Application Performance Monitoring.
Service objective
Implement full observability of systems, applications, and critical services with Splunk Infrastructure Monitoring (IM) and Application Performance Monitoring (APM), integrating metrics, logs, and traces for early problem detection and continuous performance optimization.
Scope by SKU
| SKU | Focus | SKU code |
|---|---|---|
| Basic | Integration of up to 5 sources, 3 operational dashboards, and configuration of 2 CDUs (custom defined units). | SRV-OBS-IMBAS-GL-01 |
| Standard | + Integration with distributed systems, dependency analysis, and proactive alerting. | SRV-OBS-IMSTD-GL-01 |
| Advanced | + Full distributed tracing (APM), latency analysis, and end-to-end transactional analysis. | SRV-OBS-IMADV-GL-01 |
Deliverables
- Documented configuration of sources and dashboards.
- Operational dashboards ready and functional.
- Alert integration and correlation panels.
- Basic technical training to operate the solution.
Prerequisites
- Active Splunk Observability Cloud license.
- Access to relevant data sources and metrics.
- Client-defined KPIs and critical metrics.
Service results
- Real-time monitoring of critical infrastructure and applications.
- Unified visualization of metrics, logs, and traces.
- Operational dashboards ready for IT and DevOps teams.
- Alerts configured for early incident detection.
Roles involved
- Observability architect.
- Splunk IM/APM technical consultant.
- Systems administrator or DevOps (client).
Differentiators
- Cross-cutting visibility of systems, applications, and users.
- Automatic correlation between metrics, logs, and traces.
- Strong diagnostic capability in complex environments.
- Adapted to hybrid cloud realities common in LATAM.
- Based on Splunk Observability Implementation Success.
- Dashboards designed to reduce MTTR (mean time to resolution).