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SERVICE GROUP: Implementation & Optimization
Response Orchestration and Automation
Automation of technical and business workflows for alert handling and coordinated response with Splunk SOAR.
Service objective
Implement automation of technical or business workflows for alert handling, execution of repetitive tasks, and coordination of response processes, using Splunk SOAR or other compatible platforms, in order to reduce reaction times and operational load.
Scope by SKU
| SKU | Focus | SKU code |
|---|---|---|
| 3 workflows | Design and implementation of 3 automation workflows, integrated with the client’s key tools. | SRV-IMP-AUT003-GL-01 |
| 6 workflows | Design and implementation of 6 workflows with multi-source integration, action validation, and orchestration optimization. | SRV-IMP-AUT006-GL-01 |
| Up to 10 workflows | Design and implementation of up to 10 complex workflows, with advanced orchestration and handling of highly critical scenarios. | SRV-IMP-AUT010-GL-01 |
Deliverables
- Configured and documented workflows.
- Operations manual for each workflow.
- Functional validation and test reports.
Prerequisites
- Active Splunk SOAR license or equivalent platform.
- Definition of processes and playbooks to automate.
- Access to the tools and APIs involved.
Service results
- Faster and more consistent response processes.
- Reduced manual intervention in repetitive tasks.
- Smooth integration with the client’s existing tools.
- Scalability to add new workflows in the future.
Roles involved
- Automation architect.
- SOAR technical consultant.
- Client administrator.
Differentiators
- Based on Splunk SOAR Implementation Success and proven automation practices.
- Designed to minimize false positives and execution errors.
- Adapted to LATAM-specific processes and tools.