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SERVICE GROUP: Implementation & Optimization
Splunk Managed Services
Full or partial operation of the Splunk stack under SLA, across simple, clustered, hybrid, or multi-cloud environments.
Service objective
Operate the customer's Splunk stack fully or partially under a service level agreement (SLA), ensuring availability, performance, and operational continuity so the customer can focus on the business instead of platform administration.
Scope by SKU
| SKU | Focus | SKU code |
|---|---|---|
| Simple | Administration of a non-clustered Splunk environment, on-prem or cloud, including monitoring, preventive maintenance, and incident resolution. | SRV-MSP-SPLSMP-GL-01 |
| Cluster | Management of distributed architectures (IDX, SHC, DS) with high-availability policies and performance optimization. | SRV-MSP-SPLCLT-GL-01 |
| Hybrid | Operation of mixed on-prem and cloud environments with unified coordination and support. | SRV-MSP-SPLHYB-GL-01 |
| Multi Cloud | End-to-end administration of Splunk environments distributed across multiple clouds, with integration and orchestration between them. | SRV-MSP-SPLMLT-GL-01 |
Deliverables
- Monthly operations and performance reports.
- Incident and change management.
- Optimized and up-to-date Splunk environment configuration.
Prerequisites
- Active Splunk license.
- Access to the infrastructure and data sources to be managed.
- Defined SLA and operational scope.
Service results
- Splunk platform operating under a defined SLA.
- Reduced risk and downtime.
- Continuous configuration, monitoring, and optimization.
- Execution of preventive and corrective tasks.
Roles involved
- Splunk support engineer.
- Splunk architect.
- Customer system administrator.
Differentiators
- Proactive management aligned to Splunk best practices.
- Support tailored to hybrid and multi-cloud environments.
- Certified team with proven LATAM experience.