Back to Splunk Professional Services
SERVICE GROUP: Implementation & Optimization
Specialized Splunk Technical Support
Certified expert assistance in 5x8, 24x7, or emergency response models.
Service objective
Provide specialized technical assistance from Splunk-certified experts, adapted to the customer's operational needs, ensuring fast and effective response to resolve incidents, prevent problems, and optimize platform performance.
Scope by SKU
| SKU | Focus | SKU code |
|---|---|---|
| 5x8 | Technical support during local business hours (5 days a week, 8 hours a day). Includes incident resolution, technical queries, and best-practice recommendations. | SRV-SUP-SPL5X8-GL-01 |
| 24x7 | Continuous technical support every day of the year, including nights, weekends, and holidays. | SRV-SUP-SPL247-GL-01 |
| Emergency | Immediate response for critical incidents affecting business continuity, with top priority. | SRV-SUP-SPLEMG-GL-01 |
Deliverables
- Dedicated support channel.
- Support ticket logging and tracking.
- Resolution report and post-incident recommendations.
Prerequisites
- Active Splunk license.
- Technical points of contact defined by the customer.
- Administrative access to the environment for incident resolution.
Service results
- Reduced downtime and operational risk.
- Direct access to Splunk-certified engineers.
- Continuous improvement of environment configuration and performance.
Roles involved
- Splunk technical specialist (level 2 or 3).
- Customer technical lead.
- Service coordinator (if applicable).
Differentiators
- Local Spanish-language support with LATAM context knowledge.
- Certified team with real experience in mission-critical support.
- Flexible hours and model based on customer maturity.
- Preventive mindset: recommendations to avoid recurrence.